Hexai ยท Support

Support

Answers for gate runs, profile photos, local progress, and local profile deletion in Hexai.

Frequently Asked Questions

How do I play a gate?

Open a gate from the game tabs, use Boost, Jump, or Rhythm during the run, and choose Finish Gate when you are ready to record the score.

How do I reset progress?

Open Settings and choose Reset Progress. This clears scores and unlocked progress while keeping your local profile and favorites.

Why does Hexai request camera access?

Camera access is requested only when you tap Take Photo to set a profile picture. Choosing an existing image uses the system photo picker or photo library prompt. Hexai does not use the microphone.

Still Need Help?

For help with gates, profile data, permissions, or local profile deletion, email support and include the details that will help us review your request.

Email:

Need more information about privacy or terms? Contact support and include the relevant details.